Frequently Asked Questions
Everything you need to know about our spirits and services.
Where can I purchase Buffalo Trace products online?
While our online gift shop offers exclusive apparel, barware, and merchandise, federal and state laws restrict the direct shipment of spirits. Please use our 'Product Locator' tool to find a retail partner near you.
What is your shipping policy for merchandise?
We offer standard and expedited shipping across the United States. Orders are typically processed within 2-3 business days. Once shipped, you will receive a tracking number via email.
Can I return or exchange an item bought from the online store?
Yes, we accept returns on unused and unwashed merchandise within 30 days of purchase. Please note that all sales of personalized items and food products are final.
How do I book a tour of the Distillery?
Tours can be booked directly through our website's 'Visit Us' section. We highly recommend making reservations in advance as slots fill up quickly, especially on weekends.
Are your products gluten-free?
The distillation process generally removes gluten proteins from the grain; however, we recommend consulting with a physician if you have a severe sensitivity to gluten-based spirits.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like Apple Pay and Google Pay for your convenience.